Scalding hot battery in nest protect

[KPB57]

This just happened to use last night and the batteries were burning hot.  We have 3 detectors so are a bit concerned.  Does it definitely mean the device is defective ?  Don’t want to fool around given what the product is supposed to do. 

[gmelanymelissa]

Hi KPB57,

Thanks for posting here in the community. I'm sorry to hear about your experience with your three Nest Protects, and I understand why you'd be concerned, especially given that the batteries were burning hot. No worries, help is here!

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

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Keep me posted.

Regards,

Melany