3 replacements needed / received only 1 offer

[eur_sfo]

Hi All

Sorry if this repeats another post - if my issue has already been covered, would you kindly point me to the correct post? Otherwise, I have the problem that I have 3 Nest version 1 Thermostats, but was only sent an offer to replace 1. I'd like to purchase replacements for all 3.

The other issue is that i'm travelling and won't be in California until December 15... the thermostats are all there and I won't have access to them - I do have the serial numbers here with me from the Nest App.

I've sent call and text requests to google through the platform - but can't seem to get a response... Can someone kindly help me get in touch with the correct department?

thanks in advance.

[Dan5429]

Good luck if you read thru these boards you are not alone. I am in the same boat.

[EduardoN]

Hi there!

Thank you very much for contacting our community! I understand you've had an issue trying to purchase 3 Nest Learning Thermostats (4th Gen), which you urgently need. The fact that you are traveling won't be an impediment. The important thing is verifying the thermostat information in the Nest app. Don't worry, I'm here to help!

Regarding your experience and the fact that you've contacted us several times, I sincerely apologize for the lack of a response. the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Keep me posted.

Best regards,
Eduardo