3rd gen nest thermostat

[lsmith23]

the clips on the back of the thermostat broke and now the thermostat won't stay on the wall, I see this is a common failure how do I go about getting replacement clip piece?

[Lance_L]

Hey lsmith23,

Thanks for posting in the Google Nest Community. I’d be happy to check this out for you. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

All the best,

Lance

[Lance_L]

Hi lsmith23,

We haven’t seen your form submission come through — were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Regards,

Lance