07-21-2025 07:45 AM
Just bought 2 new 4th gens and after a few days one stopped linking to google home app. I tried a factory reset and it still won't connect. The thermostat works just won't connect to google home.
07-23-2025 12:59 PM
Hey @artvandelay30,
We're aware of an issue with accessing some devices in the Google Home app. We’ll share an update as soon as possible, thanks for your patience.
Best regards,
Eduardo
07-23-2025 01:22 PM
What is the estimate of when this will be resolved? How will it be communicated? Why does it take over a week to solve this issue?
I’d like to move back to a Gen 3 but your website no longer sells them???? I thought you were only discontinuing support for Gen 1 and 2? If your Gen 4 TStat isn’t communicating to the only app it works with, you need to make the Gen 3 available! I am unable to access my programs in the Gen 4 stat because Google Home isn’t working!