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4th gen thermostat LESS functional than the 1st gen

Jbh1usa
Community Member

I’ve had two 1st gen nest thermostats for over 10 years. I received the email that support was ending for the first gen and bought 2 of the 4th gen. 
Upon installing the 4th gen I find that I cannot setup separate schedules for cool mode and heat mode. There is one combined schedule. 
With the first gen I had a cool schedule that only following cooling temps and then a heat schedule that only followed heating temps. 
With this combined schedule I can no longer have this. 
I contacted support and was told first that was just the way it is. Then when I asked to speak to a supervisor I was told that when you set your schedule in cool mode it will only follow that and then when the schedule is set in heat mode that it would only follow that.  However that is not true. All of the points that I have put in when I was in cool mode are still there in heat mode and will not allow me to get within 3 degrees between each mode at a particular time. 
I do not understand how a more expensive, newer gen 4 thermostat has LESS functionality than my more than 10 year old gen 1 thermostat. 
I want the scheduling to be separate for cool and heat modes. I only want to be able to set cool temps for the cool mode schedule and I only want to be able to set heat temps for the heat mode schedule. 
When my thermostat is set in cool mode I am not concerned about the heat other than the eco heat or safety heat and that is already setup in another place. I should t need to choose a heat temp when I am setting up a cooling schedule. 
Leave the combined schedule with choices for heat and cool only on the “heat/cool” mode.

If this is not corrected soon I will put my old gen 1 thermostats back, return the gen 4 and look for a new brand of thermostat that does what my over 10 year old Nest gen 1 do. 

3 REPLIES 3

Jbh1usa
Community Member

Correction … I shouldn’t ** need to choose a heat temp when I am setting up my cooling schedule. 

Ggilpuja
Community Member

I got the same issues /concerns with scheduling on the 4th gen.  I got a brand new never installed 3rd gen and I plan to install it instead of the th gen if this issue isn't solved soon.  Please Google allow separate schedules for cooling and heating. 

Jbh1usa
Community Member

I see from this blog post that there is support now for the old format of scheduling within the google home app that allows a separate heat and cool schedule for the thermostats that are gen 1 through gen 3. 


https://www.googlenestcommunity.com/t5/Blog/Full-temperature-schedules-for-older-Nest-Thermostats-no...

Please apply this programming to the gen 4 thermostat that allows this type of scheduling that was available in the nest app for the gen1-3 thermostat that had separate heat and cool schedules! 
I have seen multiple requests and discussions on this issue throughout this community yet this remains an issue with the thermostat only using a combined schedule and not allowing conflicting points in your heat and cool modes. 

Again, I will say that most of your loyal customers LOVED the functionality and specificity we could set with ALL of the prior generation nest thermostats and WANT it to remain in the gen 4. 

If I don’t soon see it announced that there are plans to correct this then I will be returning my gen 4 thermostats and finding a new smart thermostat that hasn’t forgotten how to do the things that nest's gen1-3 predecessors could.