Activation Email for Rebate?

[nc2]

Hi, has anyone had any luck getting any type of activation email after setting up nest thermostats? Our energy provider refuses to accept screen shots of the app or photos of the thermostat as proof of activation.

[Jake]

Hey there,

Sorry for the trouble. I wanted to follow up and see if I could be of any help. Since the rebate would go through the energy provider, you would need to be in contact with them further. I did find an article with some details. Please let me know if you have any questions, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[nc2]

Thanks Jake, but that link is for new purchases. In DC, the rebate program requires an activation email that Google doesn’t provide. They also take a monthly email with energy savings info which Nest does provide but I can’t figure out how to get one before the program deadline. Very frustrating.

[Jake]

Hey there,

Sorry for the late reply. I wanted to check in and see if you are still in need of any help. You can contact our support team by following the link here.

Best regards,
Jake

[EmersonB]

Hello everyone,

@nc2 It's us again. I understand your concern about the official notification for product activation. Before we proceed we'd like to know what is your energy provider? Looking forward to your response.

I appreciate the help, Jake and clo13.
 
Regards,
Emerson

[EmersonB]

Hi nc2,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson 

[nc2]

thanks. Turns out I had to contact Google Support. It would be really helpful if there were some kind of button or form to request activation confirmation without jumping through all of these hoops. And crazy that our rebate program here in DC (dcseu.com) requires documentation that isn’t standard. It would be great if Nest could partner with them to make the experience more seamless. Thanks for your help!

-NC

[Jhonleanmel]

Hi everyone,

nc2, we deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Dan

[clo13]

I had the same issue - try using the support chat, and they can send you an email confirming activation.