It sounds like a serious situation, especially given the extreme heat and your grandmother's age. Here's what you can try to resolve this:
1. Turn off all energy-saving modes: Make sure that every energy-saving mode or schedule is completely disabled, both on the unit and through the app. Sometimes these features can override manual settings.
2. Check for a system reset: Many air conditioners have a way to reset the entire system. Try turning off the air conditioner completely at the breaker for a few minutes and then turning it back on.
3. Manual mode: If the unit has a manual mode (without app control), try switching to that to bypass the smart functions and force it to run continuously.
4. Contact support or a technician: If these steps don’t work, immediately contact the manufacturer’s support or a local HVAC technician. Given the extreme temperatures, they might prioritize your request.
5. Emergency cooling measures: In the meantime, consider moving your grandmother to a cooler area or using temporary cooling solutions, like fans, cold towels, or portable AC units.
The situation is dangerous, so resolving this as soon as possible is essential! Stay safe.
