App not available to select in settings

[Cityfan]

On setting up a Nest Learning Thermostat it says to connect your account select the Nest app screen in settings to give you the key code. 
There is no Nest app screen. 

Help Please

[Markjosephp]

Hello Cityfan,

Thanks for reaching out to the Google Nest Community forum. I'd be happy to take a look into this for you.

A few questions: Is this the first time you're setting up your thermostat? If so, you can find the entry key on the thermostat device's settings page. Look for the Nest App option to scan the QR code or get the entry key. Make sure that it's connected to your Wi-Fi network first before adding it to the Nest app.

Please take a look at this article and let us know if you need more help.

Regards,

Mark

[EmersonB]

Hi everyone,

@Cityfan how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. Also, were you able to perform the steps we're suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

I appreciate the help, Mark.

Thanks,
Emerson

[EmersonB]

Hey Cityfan,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,
Emerson