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C wire disconnected per Google nest thermostat. It is connected to Wi-Fi, but not working

Garden786
Community Member

my thermostat is connected to Wi-Fi and connected to my Google Home account, but the thermostat is stating that one of the wires (c) is not connected, but I cannot tell where it would be disconnected as it appears OK. 

1 REPLY 1

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Garden786 

Post a picture of the thermostat's wiring here

Is there a C wire connected to the C terminal in the Nest thermostat?

Check the wiring in the furnace/air handler and verify that the C wire going to the thermostat is connected to the C terminal. This C terminal normally has two Wires connected to it, if there is only one wire it probably goes to the outdoor unit, and the thermostat C wire isn't connected.


To ensure that I see your reply, please tag me using @Patrick_Caezza