Can’t add product on iPhone Nest App

[Clmauppin]

I found my six digit entry key, but it will not let me add it on my iPhone  Nest app when I try to add product!

The other choice has individual boxes to add 7-digit entry key, but my choice of Nest Learning just has a big box. And when I add my six digit entry key in that big box with no individual dividers, it doesn’t give me an option to continue or add it just stays in that same screen

[Clmauppin]

I should’ve also mentioned on my post that I was on support with Amazon for over an hour and we tried so many trouble-shooting options. My Wi-Fi (fiber optics) is connected. All of the wires are connected and in the places that they need to be in, we also did a restart and reset. Plus, we deleted the app on my phone and reloaded the app. I just need help on getting the product added to my phone getting past the entry key screen! I had an HVAC company actually install my thermostat on the wall so I didn’t want to have it taken out to send it back if I got a defective one so I wouldn’t have to have HVAC come out and pay for another Installation .

[chaconmorales]

Hi Clmauppin,

Thanks for reaching out to the Community. I am sorry that your Nest Thermostat is having trouble connecting to the Nest App. Let's work through some potential solutions.

Before we get started with further details, let me ask you some questions

1. What Nest Learning Thermostat model do you have? 2nd Generation or 3rd Generation?
2. Has your thermostat been paired before?
   • If yes, were there any recent changes to your network and/or equipment?
3. Are your thermostat and router in the same room?
4. How far is your thermostat from your router?

Regarding the seven-digit code, please keep in mind that it varies depending on the Nest Thermostat generation selected from the list. Additionally, the length of the entry key will differ based on the specific thermostat model.

Regarding the main issue, here are some steps you can try to troubleshoot the issue:

Basic Checks:

• I understand you already Restart or reset your Thermostat. Please make sure to check the appropriate guide and verify if the correct process was followed.
• You also Restarted your Wi-Fi to refresh the network connection.
• Please Check for Error Codes: If your thermostat displays an error code, please let me know.

You also followed the basic steps for App Issues:

• App Restart: A simple app restart can sometimes resolve temporary glitches. Close the Nest app completely and relaunch it on your phone or tablet.
• App Update: Ensure you're running the latest version of the Nest app. Updates often contain bug fixes and performance improvements related to login functionality.
• Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the Nest app. This will ensure a clean installation and remove any corrupted data that might be causing the issue.

Please follow these good articles if you need to know more details about How to set up your Nest thermostat or if you Can't connect Nest thermostat to the app.

Let me know how it goes.

Regards,

Mario