Can't connect my Nest Thermostat to Google Home App

[Primordial_Soup]

I moved into a home with a Nest thermostat. The previous owner has deleted it from her account. I did a factory reset but I can't get it connected to the Google home app because the prompts keep asking me which wires I have. How is this relevant? It's already installed; I just need Google Home to recognize it. I don't know what wiring system it uses and can't get past this stumbling block to connect up my thermostat and it's supposed to be hot tomorrow. : (

[Patrick_Caezza · Accepted solution]

When you do a Factory reset, everything in the thermostat is deleted, including which wires are connected.

You need to pull the front off and enter which terminals have a wire inserted.

[WV]

Hi Patrick,

Wondering if you could help with my issue - I had purchased a Nest Thermostat sometime ago (not the Learning model, or the E...just the new sleek Nest Thermostat). It asks me to setup through the Google Home App, however, after I get to the point in the app to discover the device, I select the serial number, and then it resets back to the home screen of the Google Home App. It doesn't proceed to the next step of setup. What am I doing wrong? Or is there a bug in the Google Home app that needs to be fixed?

[MelbaDT]

Hey WV,, 

Since your concern is different from the original poster's, please create a new thread and provide as many details as you can — we'll be more than glad to help you from there. 

Best, 

Melba

[Primordial_Soup]

Thank you! I just assumed the app was in error without even trying to look for the wires in question. This resolved my issue! 😊

[MelbaDT]

Hey folks, 

Thanks for helping here, Patrick_Caezza. 

Primordial_Soup, glad to hear that you've resolved your concern with the help of Patrick's suggestion. Let us know if you have any more questions about this. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba