Hi Ac46,
Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Thermostat and the information shown in the Nest App. I'd be happy to help you. Let’s check it out.
Before we get started with further troubleshooting, let me ask you some important questions:
- What Nest Thermostat model do you have?
- Does the thermostat display show any error codes or messages?
- Have you followed any troubleshooting already?
- What is the make and model of your phone or tablet?
- What is the mobile device’s operating system?
- What is the Nest app version?
- When did you first encounter the issue? Does it happen often?
Meanwhile, please check the following basic troubleshooting steps:
Internet connectivity:
- Check your internet connection: Make sure your phone and your Nest thermostat are connected to the same Wi-Fi network.
- Restart your router: Sometimes, a simple restart can resolve connectivity issues.
Nest App issues:
- Update the Nest app: Ensure you're using the latest version of the app.
- Clear app cache and data: This can help resolve temporary glitches.
- Reinstall the app: If the issue persists, try reinstalling the app.
Thermostat issues:
- Restart your thermostat: A simple restart can sometimes fix software glitches.
- Check battery level: If your thermostat runs on batteries, make sure they're fully charged or replaced.
You can also check the following article to Control your Nest thermostat with the app, in case it helps.
Please keep me posted.
Best,
Mario
