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Cannot add Nest Learning Thermostat to Google Home App

skhan1
Community Member

I cannot add Nest Learning Thermostat to the Google Home App.

When I try to add it, I get the following message after scanning the QR code on the thermostat 

Unable to start device pairing. Configuration not available

Can anyone help.

 

9 REPLIES 9

Sidermouse
Community Member

I also am running into difficulties, mine has no qr symbol or activation code.

Kier
Community Member

You can setup using the Nest App rather than Google Home without having to scan the QR code. The device setup on the thermostat will give you a pairing code for the Nest App.

Sidermouse
Community Member

I found that out after I posted, I am looking for a way to have the controls all in one place though.

skhan1
Community Member

I just found out that the NEST LEARNING THERMOSTST cannot be installed from the GOOGLE HOME APP and can only installed using the NEST APP. Initially after installing with the NEST APP it was not showing up in the GOOGLE HOME APP and thus I could not connect it to ALEXA.
I dont know what I did, but it suddenly showed up in GOOGLE HOME APP and now I have enable partner connections for Alexa.
Thanks

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the late reply, and to hear about the trouble. I wanted to follow up and see if I could be of any help. If you are still having trouble adding your device to the app. I would recommend following the link here for more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,


I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Sidermouse,

 

I am glad to hear you were able to get the help that you needed. With that being the case, I am going to be locking the thread soon. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Sidermouse,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake

Sidermouse
Community Member

Sorry for not replying earlier, tes this forum was able to help me figure it out.