Cannot add location when setting up new thermostat in the Nest App. It freezes.

[Drice4444]

When installing a NEST learning Thermostat Third Gen, It is freezing during setup when I attempt to assign the location. When I select the location of the thermostat (which currently shows as incomplete in the app), it continues to freeze and then it ultimately times out 

[EdmondB]

Hello Drice4444, 

I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just to check, have you tried using a different phone to set up your Nest thermostat? What is the make and model of your phone and the software version? Have you tried reinstalling the Nest app? 

I look forward to your response.

Regards,
Edmond