Cannot connect Nest to Google Home

[Pottsy320]

Brand new Nest thermostat, set it up with the Nest app using my Google account.

Go into Home (same Google account), and add a "works with Google" device. Takes me to where there is normally a login page, but get the message below and can get no further.

Any ideas about where I'm going wrong?

 

[MplsCustomer · Accepted solution]

@Pottsy320 

Once you add a Nest thermostat in the Google Nest app, it is supposed to AUTOMATICALLY appear in the Google Home app as long as you're logging into both apps with the same Google account and accessing the exact same Google Nest "home/structure". You do NOT use the "Works with Google" option in the Google Home app to try to make this happen.

Some users report that if they've failed to add their thermostat to a "room" in the Google Nest app, it doesn't appear in the Google Home app until they do so.

Others have resorted to creating a temporary second Google Nest "home/structure" in the Google Nest app, then going to that new, empty second "home" in the Google Home app and deleting it. This apparently forces the two apps to sync.

Others have reported that the thermostat just doesn't appear automatically in the Google Home app as it should, or takes quite awhile to do so.

[Pottsy320]

Thank you!

The temporary home didn't work, but moving the thermostat in the Nest app into a room previously known in the Home app fixed it.

[Markjosephp]

Hi folks,

I appreciate the help, @MplsCustomer. Big help!

@Pottsy320, I appreciate you posting and updating us on your efforts to address your concern finding a fix— Hats off to you!

I wanted to ensure that everything is covered here. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Jhonleanmel]

Hi there,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel