Cannot link cellphone to thermostat

[mdonner4]

I lost my internet a few days ago. It has now been restored but I can't link my cellphone app to the thermostat again.

[gmelanymelissa]

Hi @mdonner4,

Thanks for posting here in the community. I'm sorry to hear you can't link your Nest Thermostat and phone after losing your internet connection. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• What is the model of your Nest thermostat? Here’s a helpful article on How to tell which Nest thermostat you have.
• Are you using the Google Home app or Nest app?
• Are you getting any error messages?

In the meantime, let's check a few things:

• Check Wi-Fi Connection: Ensure both your phone and Nest Thermostat are connected to the same Wi-Fi network.
• Interference: Electronic devices like microwaves and cordless phones can sometimes interfere with your thermostat's Wi-Fi signal.
• Disconnect the Nest device from the app: Go to Settings > Reset > Account connection. Follow these steps to Reset your Nest Thermostat.
• Reconnect the Nest thermostat: After the factory reset, you should reconnect the thermostat to your Wi-Fi network. Ensure a stable connection before adding it to the app.
• For more detailed instructions, you can refer to this article: How to set up your Nest thermostat. Depending on the model you have.

Keep me posted.

Regards,

Melany