Charging/wifi Issues

[Sassy]

My thermostat won't link to my wifi anymore, I used to be able to use the app but have been unable to for a long time now.  The thermostat would work properly, adjusting temp as I changed it and now it says it needs to charge or it needs to shut down.  I can't get it to stay on long enough to fully troubleshoot it. Any suggestions? Known issues?

[Lauren_T]

I am having the exact same issue. There has been no wifi connection for 9 months+, and yesterday night it shut down completely. I charged via USB for 4 hours, but when I put it on the base, it keeps saying it needs to charge & immediately shuts down. I also plugged into my computer, as I saw a Nest post that advised doing this--it does load/show up on my computer when I do this...but I am not sure if that's good or back. I have a C wire & none of the wires look like they have any visible issues/reduced integrity. I am at a loss as to what else to do - and it's 90 degrees in my house right now 😞

[ai]

Hello  Lauren_T,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-3504000032060.
Kindly,
Ai

[KatieF]

Any updates from google on this? I’m having the same issue, won’t connect to WiFi and won’t keep a charge. Thanks 

[ai]

Hello KatieF,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 1-1669000031884.
Kindly,
Ai

[ai]

Hello Sassy,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 7-7641000031874.
Kindly,
Ai 

[Jake]

Hey all,

It's been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post. 

Best regards,

Jake