Connecting to thermostat

[JohnHenry]

Archie,

Thanks for your response. In the evening when I arrived up North in Michigan at a vacation home, I wasn't able to get the thermostat to show a WiFi connection, also showed low battery so I installed new batteries and did a factory reset. When that didn't work, I tried to reinstall the thermostat and ended up with the thermostat not working because I couldn't get it to be recognized. Since it was getting cold, I reinstalled my old thermostat. 

In the morning, I removed the app from the phone and reloaded it. I also turned off the thermostat power this time during the installation. The thermostat recognized my signal this time around and is now working fine and I have returned home. I did lose any nest credits I had, but not sure what they even mean.

I have an Apple Iphone. I believe I have a Nest Learning thermostat, 1st generation. Got it through a Consumers Power program.

John Henry

On Wed, Feb 22, 2023 at 12:19 AM Google Nest Community Mailer <#> wrote:

Hi JohnHenry,

aatienza (Community Specialist) posted a new reply in Nest Thermostats on 02-21-2023 09:19 PM:

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Re: Thermostat not being discovered

Hey JohnHenry,   I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. What phone are you using to set it up (Android, iOS)? What type of Nest thermostat do you have? Were there any recent changes to your network and/or equipment? Also, what's the thermostat display show?   Looking forward to your response.   Thanks, Archie

[Jenelyn_O]

Hi JohnHenry,

Thanks for the update — I'm glad to hear you've successfully added your thermostat back. Please note, removing the Nest Thermostat from the account will clear all the account based history such as subscription, schedule, and energy history. Please let me know if you have other questions or concerns, as I'll be willing to assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi JohnHenry,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Markjosephp]

Hello JohnHenry,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark

[JohnHenry]

I am all set, thanks to all that replied.

John Henry

[Markjosephp]

Hi JohnHenry,

Awesome! Thanks for the update. It looks like we have come to a solution, so I'm going to lock this thread for 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Regards,

Mark