I had a very strange interaction with customer service that ended with, I think, someone trying to gain access to my Google account. Was troubleshooting an issue which turned out to be a defective nest. Customer service offered to ship me a new unit; however, it would be a few days before it arrived. Customer support insisted this was the only option. Due to how cold its going to be over the next few days I requested a call back from a supervisor to figure out a different option.
About an hour later, the original customer service person called me back (im certain it was the same person) to tell me she had a solution. She told me to pull up our previous call transcripts, and she was sending me a verification code. I got a text with a G-code. This seemed suspicious that someone calling me would need a verification code. I googled it and all the search results say google employees will never ask for verification codes.
Frightening experience and I worry my account was almost compromised, I'm very weary of nest products / suppport now and im considering other options.
