Customer Service email with inactive phone number

[canragu]

I received an email from Google Nest today claiming they know that there are issues with our nest thermostat and said Nest will replace the thermostat with no charge.  Which is true. We have previously called Nest last month and received no help. Today's email from Nest said to call customer support at 855-469-6378 ...we got a recording that this number is no longer available and to go online for support! What?  Please let us know how to resolve this issue as well as a direct customer support phone number. 

[Jenelyn_O]

Hi canragu,

Thanks for reaching out and I'm sorry for the trouble this may have caused you. To check it further, could you please provide the case number? You can find it on the email you received from Nest. 

Best,

Jenelyn

[Mdberry]

I have tried multiple times to contact Nest about one of our Outdoor cameras that all of the sudden went offline, but no one has returned my attempts? What is the best phone number to contact Nest Customer Service???

[Kimlittle57]

I have an issue with my Nest Thermostat and have been reading the communication in this thread. Why does Nest not have a technical phone number so that we can talk with a live person?? This is very poor customer service! 

[furrykidzmom]

Jenelyn, the Next app on my iPhone logged me out and I am not able to log back in.  I am logged in fine on my iPad but cannot log in to Next via my computer.  I don't have a working number for Nest nor does google provide one.  I requested a password recovery e-mail many times but have yet to receive one.  I checked the forums and such and have not found any resolutions to this issue.  I am very disappointed with google and its Nest services.

[EAGLES1960]

# 267-912-7471 

[ollie10307]

Help not connected to Wi-Fi

[MplsCustomer]

@ollie10307 

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[egroove11]

I HAVE THE SAME ISSUE CANT GET A HOLD OF NEST EITHER BY PHONE OR EMAIL >I TALKED TO GGOLE SUPPORT ANT THEY SAID I WOULD RECIEVE  A CALL BACK THIS WAS 6 DAYS AGO 2/8/23

ERIK

                       #

[Jenelyn_O]

Hi egroove11, 

Thanks for posting on this thread, and I'm sorry if you haven't received any callback yet. Could you also please provide the case number you received via email? 

Best,

Jenelyn

[Jenelyn_O]

Hi egroove11,

I wanted to follow up and see if you still need help. Please let me know if you're still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi egroove11,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[canragu]

Hi, I am replying to an email we received from Jenelyn regarding an email we received from Google Nest.  You requested the serial number of our nest thermostat, but we are out of town for a few weeks. I'd like to get this issue resolved when we return home.  Also, our Nest name is canragu...not egroove11. 

[Jenelyn_O]

Hi canragu,

Thanks for keeping me in the loop. We want to make sure that everything will be taken care of —  I’ll keep this thread open and wait for your update.

Best,

Jenelyn

[canragu]

Jenelyn, we are now back home and here is our serial number as requested from you.  I look forward to your response.

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'd love to help.

@David40, and @Mdberry, you can visit this link and follow the prompt to get a representative on the line. 

@canragu, for your device security purposes, could you please remove your thermostat's serial number by editing it? Instead, provide us the case number you received via email when you contact our support.

Regards,

Jenelyn

[canragu]

Jenelyn I never received a case number. I never talked to Nest reps at all. I received an email about our Nest thermostat being defective and to call the above number which is out of order.  We're hanging in limbo here. 

[Jenelyn_O]

Hi there,

Gotcha. I'm sorry for the trouble. Please fill out this form as I'll hand it over to our team to proceed. Please let me know once you're done. 

Best,

Jenelyn

[EmersonB]

Hello everyone,

@canragu, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

@everyone, how's it going? Were you able to to reach our support team?

I appreciate the help, Jenelyn
  
Best,
Emerson

[EmersonB]

Hey folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson

[canragu]

Nothing has been resolved yet regarding my Nest Thermostat. Remember that Nest emailed me first and told me that my Nest is faulty and it needs to be replaced free of charge. The number given to me is inactive. Customer service is non-existent.  This style of communication is very frustrating. Please keep this thread open. Is there a number for customer service? I'd like to resolve this headache. 

[EmersonB]

Hi canragu,

Thanks for getting back to us. I've sent a follow up to our support team. Please keep an eye on your email for their update and assistance. Let us know if you have more questions in mind.

Best,
Emerson

[Vinniev]

I only get home and away on my app. No temperature. But I can't get in touch with anyone

[EdSaidLetsRoll]

Mr Google Nest is now blowing hot air instead of cold on the ac setting

[Jenelyn_O]

Hi folks,
 

Thanks for letting us know about your concerns. I'd love to help.
 

@EdSaidLetsRoll, could you please share a photo of the wires connected to your Nest Thermostat? Also, do you see any messages or code in the app or on your thermostat?
 

@David40, unfortunately the phone number of Nest is no longer available, but you don't have to worry, there's still an easy way to get in touch with our phone support. You can click this link and follow the prompt there that will route you to get a live representative.
 

Regards,

Jenelyn

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[canragu1]

Hi Dan, no my issue with my Nest Thermostat has not been resolved. I've been trying to talk to customer service since February 2023. All I get in response from folks like you is "we will look into it, fill out this form and we let customer service know". Crickets. This thread is basically useless and it has gotten me nowhere. I have wasted so much time with Nest that I have written a letter to headquarters. We will see if I finally get a response from them and put an end to all of this nonsense. 

[Megan2114]

What is the number for customer support?!?! I need answers this is horrible. Do I have to get BBB involved? This is insanity 

[martinmelius]

Since Google took over, there is no help with any of these basic issues. We just want to be able to log in to our app! Help!

[Shankarj6]

Why don't you post a valid telephone number for support?

[David40]

I have google nest and when I call 844 442 3693 the recording says that my phone # is no longer active.

[martinmelius]

google is the worst company in history

[tylermom1]

Hey - Did you ever figure out how to contact Nest customer support???  Frustrated!  Thx!

[MplsCustomer]

@tylermom1 

The only way I know of to reach Support is by starting with the link below:

https://support.google.com/googlenest/gethelp

[4102183477]

I need help with problems i an having. I have looked at all help but can't find how to get what I Need.

How can I speek with a person on the Phone!

Laird Brown 

[MplsCustomer]

@4102183477 

As has been noted several times already on this thread, Google Nest simply does NOT publish a support number.

If you want to talk to Support by phone, use the link and instructions in the post below. When you get to the "Contact options" page, you should have a choice of a phone call, chat, or email, depending on the time of day and your locale.

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[4102183477]

Help!!!