Defective Nest Thermostat

[Dannyd]

My thermostat would not operate my unit on cooling.  Took a different one and that one worked.  I have had the bad one sitting around for a while and I’d like to see if I can send it for repair.  How do I go about doing that?  The reason I ask is because one of the biggest complaints I’ve been reading is that there is not straight forward way of getting a warranty repair or replacement.  I’ve looked everywhere and can’t seem to find anything that says “Please call HERE” and then send your unit “HERE”.  “If it’s out of warranty please pay THIS MUCH”

I know that every unit is different to fix.  But it is so hard to find warranty info that it almost looks like it was done on purpose.

Is there a simple way to get this repaired or exchanged.  Seems it was easier back in the NEST days…

[Dannyd · Accepted solution]

Yes, the links you sent were pretty much useless as they led to Pixel Phone warranty, and it sounds like you already knew that.  Please know that if the other unit breaks I can’t keep supporting the brand.  Your thermostats are not cheap and it’s unfortunate that they are a throw away item.  I wouldn’t have purchased the second one if I knew that.

Anyway, not your fault.  I don’t have any other questions or concerns.

Have a great day and thank you for reaching out.

[MelbaDT]

Hey Dannyd, 

Sorry to hear about your other Nest thermostat but thanks for reaching out to the Google Nest Community. 

I'm afraid we don't have repair centers but I'll be glad to check on your warranty options. What specific type of Nest thermostat is this? Also, when and where was it bought as well as what country are you in?

Best, 

Melba

[Dannyd]

Thank you for your response!

it’s a nest 3rd gen white thermostat purchased about 3 years ago from a dealer in Miami, FL.  I’m in the United States.

[MelbaDT]

Hey there, 

I appreciate these added details. I'm afraid that we replace faulty devices that are within the warranty time frame. Please refer to this link for more information: https://bit.ly/3OByfKt

Best, 

Melba 

[MelbaDT]

Hey there, 

I understand this is not the answer you're hoping for but I want to check back in should you have further questions here. Let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Dannyd · Accepted solution]

Yes, the links you sent were pretty much useless as they led to Pixel Phone warranty, and it sounds like you already knew that.  Please know that if the other unit breaks I can’t keep supporting the brand.  Your thermostats are not cheap and it’s unfortunate that they are a throw away item.  I wouldn’t have purchased the second one if I knew that.

Anyway, not your fault.  I don’t have any other questions or concerns.

Have a great day and thank you for reaching out.

[MelbaDT]

Hey Dannyd, 

We understand and we deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan 

[Dannyd · Accepted solution]

Threw out the unit out of warranty.  Won’t be needing help anytime soon because if the other one breaks I’ll probably have to throw it out as well.

Offering to help knowing that there is no help was very kind,  

Thank you and if there’s anything else I can do to assist don’t hesitate to ask.

[Ryan_G]

Hi Dannyd,

Thanks for being here in the Google Nest Community.

We're sorry that you feel that way regarding this matter. We wanted to help everyone here by answering your questions. 

I know that we were unable to provide a replacement for the device as it is already out of warranty but if you have any other questions, you know where to find us.

Best regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan