Disappointed Google

[ConcernedUser]

So tell me how I stumble across my nest thermostats being sunset one day before it happens?? Not to mention I’m never received the so called gracious discount to purchase updated models that will surly have the same fate in the future. So even if I can seem to figure out how to get the $130 off I have to figure it out in 1 day, shell out $300 bucks and get it set up to still use it?? No thanks. Goodby Google. 

[tomdfw1]

Go to Wyze...great support...great products...great prices!

[sicsacol]

Hi @ConcernedUser, 

Thanks for reaching out to the community. I'm sorry to hear that your Nest Learning Thermostats are just being sunset and that you never received the email with the discount for the end of support for your Nest Learning Thermostat (1st or 2nd gen). I understand how concerning it must be to face an unexpected change in your product's functionality and to learn about this after the offer deadline. No worries, I'd be more than glad to assist you with this.

To get more information from you, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please ensure that you include your community username and the link to this thread.

Sincerely,
Jonathan

[sicsacol]

Hi @ConcernedUser,

I haven't seen your form submission yet. Were you able to access the form without any problems? Let me know if you're running into any trouble or still need help.

Regards,
Jonathan