Disconnecting existing device from former owner

[ColSamFlagg]

I just moved into a house with an existing Nest thermostat. I was able to get the device connected to our new internet/wifi service, and I created a new Nest account, but I am unable to add the device to my account. Online instructions say:

"On your thermostat, go to Settings, Account, Disconnect."

But there is no "Account" option on this device.

[AndersC]

Hi @ColSamFlagg,

Thank you for posting in the community. I'm sorry to hear you're having some inconveniences adding your Nest Thermostat to your account. I appreciate you sharing the steps you've already taken. I'm happy to help.

Based on the information you provided, could you please tell me the model of your Nest Thermostat so I can guide you through the correct troubleshooting steps?

You can compare your Nest Thermostat with the ones shown in the article How to tell which Nest thermostat you have.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders