Display dots

[SergioRodriguez]

Hi, the nest app on my android home is showing three dots right after the fist temperature number. Instead of showing 21   25 as temperatures setup is showing 2...  2..., I hope someone can help me to understand the meaning of this.  Thank you.

[jenniffert]

Hi SergioRodriguez,

Thanks for reaching out to the community. I'm sorry to hear that your Nest thermostat is displaying three dots in the temperature readings on the Nest app. I'd be happy to help!

Since you mentioned that you have the device in the Nest app, I can identify that you have the Nest Learning Thermostat or Nest Thermostat E model. Please confirm which model you have. To continue investigating the inconvenience, I'd like to ask the following:

• Is the thermostat display securely seated?
• Did the thermostat work properly when you first installed it?
• Have there been any recent power outages?
• Is the thermostat able to reach the temperature even if it is showing the three dots in the readings?

In the meantime, I’d suggest the following steps:

• Make sure you have the latest versions of the Nest app and your mobile device's operating system.
• Perform a restart on the Nest thermostat. Follow the instructions in this article: Restart or reset a Nest thermostat.
• Check the WiFi signal strength on the thermostat.

If none of the above steps resolve the inconvenience, please try disconnecting it from the app by going to Settings > Reset > Account Connection or Factory Reset (all settings). After you reset your thermostat, you'll need to set it up and add it to your home in the Nest app again, just like you did when you first installed it. For guidance, you can see this article: Add your Nest thermostat to the Nest app.

Let me know how it goes.

Best regards,

Jenniffer