11-10-2024 08:43 PM
Hi, the nest app on my android home is showing three dots right after the fist temperature number. Instead of showing 21 25 as temperatures setup is showing 2... 2..., I hope someone can help me to understand the meaning of this. Thank you.
11-13-2024 04:59 PM
Hi SergioRodriguez,
Thanks for reaching out to the community. I'm sorry to hear that your Nest thermostat is displaying three dots in the temperature readings on the Nest app. I'd be happy to help!
Since you mentioned that you have the device in the Nest app, I can identify that you have the Nest Learning Thermostat or Nest Thermostat E model. Please confirm which model you have. To continue investigating the inconvenience, I'd like to ask the following:
In the meantime, I’d suggest the following steps:
If none of the above steps resolve the inconvenience, please try disconnecting it from the app by going to Settings > Reset > Account Connection or Factory Reset (all settings). After you reset your thermostat, you'll need to set it up and add it to your home in the Nest app again, just like you did when you first installed it. For guidance, you can see this article: Add your Nest thermostat to the Nest app.
Let me know how it goes.
Best regards,
Jenniffer