07-28-2025 09:58 AM
08-01-2025 05:06 PM
Hi Peter1003,
Thanks for reaching out to the community! I understand how frustrating this situation must be, especially with the 'Energy Rush Hour' feature automatically lowering your Nest Learning Thermostat (3rd gen) Eco mode settings. I can imagine you're concerned about the AC potentially running and incurring peak rates while you're away. No worries, I’d be more than glad to help you!
To help you with this, could you let me know if you would like to cancel your participation in the Rush Hour Rewards program?
I appreciate you sharing your experience and your thoughts on this issue. Your feedback is important, and it helps us continue to improve our products for all of our customers. Please submit your comments directly using this feedback form.
I look forward to your reply.
Best regards,
Jenniffer