11-06-2022 08:27 AM
The thermostat will not stop blowing. Always running. Chatted with support and had me contact on-site tech for diagnostic. Don’t want to pay for diagnostic until I can determine if I need to replace unit. Only 2 year old and been working fine until now.
suggestions please
11-11-2022 02:26 PM
Hello Cedg97,
I'm sorry for the trouble this may have caused you — let's see what's going on.
Do you mind me asking for the Case ID number from the support you chatted with? So that I can check and filter additional troubleshooting steps for you.
I'll look forward to your response.
Best regards,
Mark
11-14-2022 03:50 PM
Hi Cedg97,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Edward
11-15-2022 03:53 PM
Hi Cedg97,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward