12-23-2023 04:55 AM
For over 5 years I have been sending in Emails to Nest and writing letters on this forum with no response from Best or Google which owns Nest. I have been trying to get one change made to the software for years with nothing. It just goes to show that Nest/ Google could care less about it's customers as long as you keep using and buying their products. I was told time after time, email after email that my suggestion would be forwarded up to the programmers and would hopefully be added. I was told time after time to put my suggestions on this forum and if my suggestion is liked them it would be added. So I did that and my suggestion was liked numerous times and still nothing.. So here I am one last time to get this simple change made in a Software update. I am asking you Nest/Google to once and for all, listen to your customers and make a simple software update. The update I am requesting is to make options available for Fan run times. Before I purchased my Nest thermostat, I had a Honeywell which would allow me to select how often the fan turns on and for how long it runs. This was called the circulation feature. It allowed me to have the fan turn on Every 1,2,3,4,5,6 hours etc. and I could choose to have the fan run for 5,10,20,30,60 minutes or just constantly on. The way you currently have it set up, we can only choose to have it run for a minimum of 15 minutes every hour which means the fan is only off for 45 minutes every hour. Please give us the option to change how often the fan comes on. For example, I would like to set my fan to run for 15 minutes every 2 hours in the winter and every 3 hours for 10 minutes. That way the air in my house gets circulated but the fan isn't running every hour. Please after 5+ years of asking, can you please make this change??? After all Honeywell has had this option for over 15:years...
12-23-2023 07:23 PM
01-01-2024 05:13 AM
Hello folks,
Thank you for taking the time to let us know about your inquiry. We appreciate your dedicated efforts and commitment to sharing your valuable feedback with us over the past years regarding the Nest Thermostat's software.
I understand the importance of the requested feature to customize fan run times, providing users with greater flexibility and control over their Nest Thermostat settings. Your input is crucial to helping us enhance our products and services. We acknowledge the specific change you are requesting—an option to customize how often the fan runs—and recognize its significance for improving the overall user experience.
We are committed to exploring opportunities for software updates that align with our users' preferences. We cannot provide an immediate timeline, but we want to assure you that your suggestion has not been overlooked. So please let our product team know about it through feedback sharing.
If you have any further questions or concerns, please don't hesitate to reach out to us again.
Best regards,
Mark