01-22-2023 07:18 PM
Trying to factory reset it
01-26-2023 03:32 PM - edited 01-26-2023 03:33 PM
Hi Jpyoungiii,
Thanks for reaching out — we'd love to help.
Use a Micro USB cable to connect from the Nest Thermostat going to the computer. Then, look for the file named TechnicalInfo.PLIST.
Let me know how it goes.
Regards,
Jenelyn
01-29-2023 03:48 PM
Hi Jpyoungiii,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Jenelyn
01-31-2023 08:35 AM
Hi Jpyoungiii,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Regards,
Jenelyn