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Forgot pin and no app

Jpyoungiii
Community Member

Trying to factory reset it

3 REPLIES 3

Jenelyn_O
Community Specialist
Community Specialist

Hi Jpyoungiii,

 

Thanks for reaching out  — we'd love to help.

 

Use a Micro USB cable to connect from the Nest Thermostat going to the computer. Then, look for the file named TechnicalInfo.PLIST. 

 

Let me know how it goes. 

 

Regards, 

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Jpyoungiii,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Jpyoungiii,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Regards,

Jenelyn