Forgot pin and no app

[Jpyoungiii]

Trying to factory reset it

[Jenelyn_O]

Hi Jpyoungiii,

Thanks for reaching out  — we'd love to help.

Use a Micro USB cable to connect from the Nest Thermostat going to the computer. Then, look for the file named TechnicalInfo.PLIST. 

Let me know how it goes. 

Regards, 

Jenelyn

[Jenelyn_O]

Hi Jpyoungiii,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Jenelyn

[Jenelyn_O]

Hi Jpyoungiii,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Jenelyn