09-01-2022 04:09 AM
Hi. As a recent new user of Nest I have used the forum to check a few facts etc. I've also, using my experiences, offered some responses to other users' questions. I'd have liked to continue to support the community BUT ...
The forum usability is a nightmare.
On one post I offered a suggestion, which was adopted. The OP asked a follow-up question and I've been trying for 3 days to reply. I type my message, hit reply, and see my final message in the thread, showing "posted 7 seconds ago". But if I leave the forum and log in again, my reply is gone. Tried 3 times and have up.
Also, while trying to find that thread, I searched for the ID of the OP but it doesn't find the thread I answered. I can however get to it by going back though all posts day by day until I see it. Of course, that gets harder and harder to do. Any decent forum would allow me to hit my profile and see a list of all my posts, but not this one it seems.
Sorry, but supporting this forum is just too much hard work. I quit.
09-01-2022 05:40 PM
This Koros forum software is the worse. I have no clue as to why they moved the Nest Community to it, and I have personally complained up the ladder about it.
Unfortunately, it looks like we are stuck with it, which sucks because I know a lot of threads drop off that are still active because there is no way to search.
09-07-2022 09:02 AM
Hey there Fredsie,
I'm really sorry you ran into that much trouble! I know I find myself having some strange forum issues occasionally, so we really do appreciate all the feedback we can get to improve some of the problems. I'll pass this thread along to the Community Manager so that they are aware of what happened. If you had any questions or concerns for me, I'd be happy to address them.
Best regards,
Jeran
09-13-2022 12:58 PM
Hey there,
I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake
09-14-2022 05:56 PM
Hi folks,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward