Free Nest C Connector

[Dougiefresh]

When setting up my new nest thermostat the app said I need the nest C Connector.  There is a link to get a free connector but it doesn’t work.  Anyone know how to get the connector free?  

[aidencooper83]

Reach out to Google Nest Support and explain your situation. Some users have reported success in obtaining a free connector by contacting customer service and requesting assistance.

[ByronP]

Hi Dougiefresh,

Thank you for posting in the community. I understand you’re having trouble setting up your new Nest Thermostat. It sounds like the app is indicating that you need a C connector, but the link to get a free one isn't working correctly. I appreciate your assistance, @aidencooper83. I’m here to help.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Byron