Free power adapter

[jtrout16]

I recently purchased a new Google nest thermostat to add to our home system. We have a few of the older Nest e thermostats that all work without the C-wire. The nest E isn't available and after doing some research it said you shouldn't need a C-wire for the google nest 2020. During the install it called for the C-wire (shocking) so I went back and told the set up that there was a c-wire so it would let me add the thermostat to google home app and add wifi. During the install / adding to our system it said you can get a free power adapter and it gave me a link that brought me to page where I purchased the thermostat on Amazon, and I can't find the link it mentions that is there for the free power adapter. Any help or guidance would be greatly appreciated. 

Also worth noting the thermostat is getting 3.1 -3.2 v which seems to be what people say it needs to charge without the power adapter or c wire. 

[AndersC]

Hi @jtrout16,

Thank you for posting in the community. I understand you're looking for the link to claim a free power adapter for your Nest Thermostat 2020 after the setup process indicated one was necessary for your system. I appreciate you sharing the details regarding the voltage readings you've observed and your experience with your existing Nest Thermostat devices. I'm here to help.

Since you are seeing the link to claim a free Nest Power Connector during the setup process but it isn’t working, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[jtrout16]

Thanks for getting back to me and I have completed the form. Please let me know of there are other details you need to help with the solution. 

Josh