Thanks for reaching out to us @CorneliusVisser . I am sorry to hear you are facing difficulties with your device and I would be happy to try and assist.
Do you have any LED on the Heat Link active? If so, what color is it?
Hi there again, I was wondering if you had a chance to check the steps my colleagues sent above? Let me know if you still need our help and I'll continue to check this out.
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
