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Ghost touching

Jnativio
Community Member

My Nest Thermostat (2020) keeps jumping from home screen to settings and back without touching.  It's almost like a ghost is touching and must be a sensor issue. Tried factory resetting, cleaning, restarting to no avail. Anybody have a similar issue or an opinion on resolution?

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey Jnativio, 

 

Sorry to hear about what's happening to your Nest Thermostat but thanks for trying those steps. I want to dig deeper into this. 

 

A few questions — when did this start happening? Were there instances where this thermostat display was dropped before? Also, could you please provide us a short clip showing what's going on with it?

 

I'll look forward to your response. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's your thermostat now?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba