Google 4th Gen Thermostat only allows one schedule for all modes

[plastic101]

With the prior Nest thermostats you could have custom schedules for each mode and toggle the mode to access that schedule in each season.  For example:

- Summer:  I have my Cool mode set to aggressively cool.

- Winter:  Heat mode set to maintain consistent heat.

- Spring/Fall:  *AND THIS IS THE DEAL BREAKER* - we use Heat & Cool mode with more generous limits - since we keep the doors and windows open.

^This isn't possible with Gen 4.

In fact, because of this lack of functionality (which previously existed with Gen 2 and others), the Gen 4 will probably end up using MORE energy during the spring and fall because we will constantly be turning either the heat or AC off.

[plastic101]

It looks like Sensi 2 nails this functionality (just like actual Nest thermometers used to do it!😞  https://sensi.copeland.com/en-us/support/how-do-i-set-a-schedule-for-my-sensi-thermostat

[humbertogarcia]

Hi plastic101,

Thanks for sharing your valuable feedback about the previous Nest thermostat's capabilities. It's completely understandable that losing features you relied on, like those distinct seasonal schedules, can be frustrating and impact both your convenience and budget. Here's a look at the thinking behind the different approaches in Nest thermostats:

• The Nest Learning Thermostat (3rd Gen and older) and Nest Thermostat E truly excelled at deep customization. They were designed for users who wanted precise, mode-specific schedules, offering granular control to fine-tune their home's climate across all seasons.
• In contrast, the newer Nest Learning Thermostat (4th gen) prioritizes simplicity and ease of use. Its single, integrated schedule aims to streamline temperature management, making smart control more accessible. This design allows users to set a consistent temperature range without needing to juggle multiple, separate modes.

We appreciate you highlighting how these changes affect your daily use and energy management. Your insights are genuinely helpful as we continue evaluating how users interact with and value different thermostat features.

For further assistance, feel free to contact me; I’m here to help.

Regards,

Humberto

[Gc88]

Definitely agree that you should be able to set 2 schedules at least.... a cool and a heat. Please update!!!!!

[humbertogarcia]

Hi Gc88,

Thanks for your feedback! I truly appreciate your feedback, as it helps us continue improving our products to meet your needs.

Our newer Nest thermostats prioritize a streamlined, simpler approach, but your input powerfully highlights that granular control remains essential for many users. We truly appreciate your valuable insights as we continually evaluate and improve our products.

To ensure your input formally reaches our product teams, please take a moment to fill out our dedicated feedback form.  If you have any other questions or need further assistance, please ask.

Regards,

Humberto

[tbullers]

Humberto,

  I'm experiencing the same problems with the Gen4 product as these users, and users on other threads I've seen on the Internet about this issue. I'm a little disappointed that while saying you support this pretty useful feedback, you won't yourself, go to the effort of providing this useful feedback to the developers. Why must the customer, who's been disappointed, and then spent time sharing useful feedback, carry your water?

You could gain a lot of credibility with this community by creating a support ticket to the developers, describing the good feedback you received so that the developers can share in it, then posting that link of the support ticket here, so that we can follow any work that's being done to address the limitations of the Gen4 product.

That's helpful. That provides value to the community. It's respectful towards the community and demonstrates that you DO appreciate the work people put in to give you a well described problem with your product.

Sorry, but it is arrogant that companies like Google with enormous profits hire people who's job is to encourage Google customers to do unpaid work filling out forms in addition to dealing with a disappointing product, and volunteer their time providing useful, well described feedback.

I think we would all like it if you would show us that you DO appreciate the feedback you receive on these forums. Please write up the support ticket to the developers, post the link to it here on the forum, and allow us to track the progress on this problem.

Thank you.

[humbertogarcia]

Hi tbullers,

Thank you for your honest participation in the community! I completely understand your annoyance and disappointment regarding the features on your 4th generation Nest Thermostat, and I truly appreciate the effort you've put into sharing such detailed insights.

You've raised a very valid point about wanting direct visibility into feedback and development. While I can certainly see the value in creating a support ticket on your behalf, our current internal processes direct all product feedback exclusively through the official feedback form. The process ensures every submission is properly logged, categorized, and routed directly to the development teams for review.

Please know that when you submit your feedback via that form, it genuinely reaches the teams responsible for improving the product, and your input is incredibly valuable in shaping future updates.

I truly appreciate your contributions to the Nest community. Rest assured that the team in charge of your submissions is always striving to do better.

Regards,

Humberto

[tbullers]

Hi Humberto,

I think you're missing an opportunity for encouraging good customer feedback and providing good service to your customers, and helping Google improve their products. Having policies that make it increase the effort to get good feedback means you will get less of it. And the energy you put into telling the community how much you value feedback, and explaining your policies, is effort that could be well spent turning that feedback into progress. I challenge you to do the right thing, Humberto. Do the work to improve those policies so you can be more effective, help Google improve their products, and improve customer satisfaction.