Google Nest Power Adapter - Not Charging T-Stat

[DownXLaw]

Hello,

I purchased the Nest Power Adapter thinking this would solve my constant low battery issues with my 3rd Gen Learning Thermostat. I have a heating and cooling system and installed the power adapter as listed in the instructions. It was an easy install and ran into no issues, but the power adapter is not charging the thermostat.

Both heating and cooling turn on just fine, so I believe all the wires were installed correctly. Any suggestions as to what can be done?

Thanks.

[Jhonleanmel]

Hi DownXLaw,

I’m sorry for the delayed response. Thank you for your posting.
 

Give these steps a whirl:
 

1. Ensure that the wires are connected properly
2. Remove the thermostat display from its base and check if any connector pins are bent.
3. If the issue persists, contact a pro installer to discuss your options.

Keep us posted.

Best,

Mel

[Jhonleanmel]

Hey DownXLaw,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jeran]

Hey DownXLaw,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[DownXLaw]

Seeing as this was wired properly and it didn't work, I'm going to chalk it up as I'm one of the few I saw in my search to whom this adapter was not the answer to their power problem. I will be uninstalling and running a dedicated c wire.

Thank you all for your help.

[Jeran]

Hiya DownXLaw,

No problem at all. Please let us know in the future if you're still experiencing any issues in the future when you install that C wire. In the meantime, did you have any other questions or concerns?

Best regards,

Jeran

[EdwardT]

Hey DownXLaw,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hey DownXLaw,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward