Google Nest Thermostat Faulty Part Ireland (Heatlink)

[simonmlewis]

Hi folks

We bought a Google Nest Learning Thermostat and had it installed. It seems that we are having the same issue as almost everyone in Ireland in that the Heatlink is faulty.

I checked the official partner list from Google but none of them work with Google anymore. My understanding is that I need to use this forum for someone to help me out.  Essentially, we need a replacement heatlink.

Thank you

Simon

[RXShorty]

Hi @simonmlewis 

There are known issues with the heat link, indeed.
I also have my heat link replaced. 😊

You should reach out to Google Nest Support.

[simonmlewis]

Thanks for replying so quickly. I will definitely do that in the morning. Glad to hear you had a resolution!

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I just want to check if you were able to contact Google Nest Support. Please let us know how it goes. 

I appreciate your help, @RXShorty.

Best,

Jenelyn

[Jenelyn_O]

Hi simonmlewis,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey simonmlewis,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn

[simonmlewis]

Thanks, Jenelyn. I've gotten through to support and hopefully will have the issue resolved soon. You are welcome to close the thread.

[Jenelyn_O]

Hi simonmlewis,

Thanks for the update! If anything comes up and you need some assistance, please feel free to create a new thread so we can assist you from there. I'll be locking this thread now. 

Best,

Jenelyn