Need to return to old thermostat

[Cabostic]

I got halfway through installation before the app told me I need an additional part. But it had already had me remove one connector wire, and take a photo before I did. Now I can’t access that photo so I have no Hvac. Is there any way to find that photo?

[Markjosephp]

Hello Cabostic,

Thanks for reaching out, and I'm sorry for the delay. I'd love to know more about this.

It appears to be a first-time installation. Could you tell us the type of Nest Thermostat you have? Please share with us a photo of your thermostat's wiring and how you labeled it. Also, what message code or wiring report did you get upon installation?

I'll look forward to your response.

Regards,
Mark

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

I appreciate your help, Mark.

Best,

Jenelyn

[Jenelyn_O]

Hey Cabostic,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks,

Jenelyn