Nest, not giving heat when on heat, however does on emergency heat

[nwolfman]

Installed the Nest last night and A/C works fine.  This morning it got cold overnight so turn it to heat.  The blower turned on.  However no heat.  This morning I put the Next to Emergency Heat and it is now heating.

Any Ideas on what is going on here?

Neil

[Patrick_Caezza]

@nwolfman 

Post a picture of the original thermostat wiring and another of how you wired the Nest thermostat.

[nwolfman]

@Patrick_Caezza

It won't let me upload images,

I have now reinstalled my old thermostat and it is working of course.

I think the Nest thinks I have a head pump which I do not.

[nwolfman]

The biggest difference is that the blue wire isn't used with my old thermostat

[Patrick_Caezza]

@nwolfman 

If the blue wire wasn't in use on the original thermostat, then it is most likely not connected at the other end.

To upload a picture you want to click on the camera icon at the top of the replying.

[Jenelyn_O]

Hi there,

Thanks for reaching out. Could you please share a photo of your control board where the wires originally connected? 

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[Jenelyn_O]

Hi nwolfman,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hey nwolfman,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn