12-13-2024 06:30 AM
i just installed a google thermostat with the power connector.
I am 99,9% everything is installed correctly.
On my google home app, i check wires and it shows
Y - heat/cool
C - 24V common
W - aux heat
G-Fan
R-power
*OB - heat pump
when i check the thermostat - i can run the power adapter test. it turns on my furnace. it shows that it detects the power connector. but when i go to wires it shows that C wire and OB wire are greyed out.
My heating is running non-stop on aux heat and house never gets hot.
Can you explain what to do?
12-16-2024 04:09 PM
Hi Vr6fern,
Thank you for posting in the community. I understand that the thermostat shows C wire is missing, heating is running non-stop but never gets hot.
Before I begin any troubleshooting, i'd like to ask you a few questions about your concern:
Keep me posted
Best regards,
Rusell.