Google nest setup after being offline

[Laura47]

Nest was offline and now wants me to continue set up in the Google App.  How do I do that?

[3mptyN3st3r]

You may have already checked Google's support articles, but in case you haven't, here's one that seems to related to your post: Add your Nest thermostat to the Nest app - Google Nest Help

[Markjosephp]

Hello Laura47,

Thanks for sharing the article, @3mptyN3st3r.

@Laura47, I'm sorry for the late reply. I wanted to ensure you were good to go. Having the device show offline is never ideal, but I'd love to help.

It appears you have the Nest Thermostat 2020. How's it going? Have you tried reconnecting it to the Google Home app? Please take a look at this article on how to setup your Nest Thermostat and let us know if you need more help.

Regards,

Mark

[Laura47]

How do I do that?

[Markjosephp]

Hello Laura47,

I’ve duplicated your thread in the main one here. You’ll receive all updates on this issue on the main thread, and we recommend updating and checking this thread when needed.

Regards,

Mark

[Markjosephp]

Hi Laura47,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hello Laura47,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark