Google nest thermostat

[Rob567]

Google home has updated to include hot water, but for some reason I cannot turn off my hot water. The schedule is saying it should be off and boost is off, but my boiler is staying on and the home app seems to be ignoring the time schedule. Everything was fine until google home was updated to include hot water, please help.

[EduardoN]

Hi @Rob567,

Thank you so much for contacting this community! I understand that since the update, some issues have come up, which is a problem because it seems the Google Home app is ignoring your schedules, but the boiler is on. I am here to help you!

Regarding what's happened, I understand that when there are integrations, there can be some areas for improvement. Therefore, I would like to provide you with some steps you can check:

Perform a reset on the Heat Link for 3rd gen Nest Learning Thermostat.

1. Press and hold Heat Link's button for 10 seconds, then release it.
2. Heat Link will reset. This will take a few seconds.
3. When the reset is complete, check the color of Heat Link's status light:
   • Green: Heat Link has re-connected to your thermostat and everything is working normally.
   • Yellow: Heat Link is not connected to your thermostat. check your thermostat screen for an exact error code, then see our article about troubleshooting thermostat error codes.

Note: If you hold Heat Link's button for longer than 10 seconds, it can reset to factory defaults.

Visit our Help Center to learn more about How to restart Heat Link or reset it to factory defaults.

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo

[Rob567]

Hi Eduardo, it appears since the update, it automatically switches on bacterial programme, this is what was causing it to stay on. Since switching this off everything is operating normally, thanks for your help though 

rob

[EduardoN]

Hi @Rob567,

Thank you so much for the information on what really worked on your thermostat since you turned off the bacterial program. If you have any more questions or need help with anything else, don't hesitate to contact this community!

Keep me posted.

Best regards,
Eduardo