H71 error, no lights on heatlink, troublshooted but still not working

[emmamoat]

H71 error message. numerous attempts to reconnect. No lights on the heatlink. tried to reset it. Still no lights. no powercuts. wonder if its an issue with the model i have, as seen numerous others with issues but mine is outside of warranty. Delivered 02/01/20 I expect it to have lasted alot longer than it has! I expect its the heatlink thats failed.

3rd generation

UPDATE:

I've spoken to Google Nest online and they have arranged a free replacement and fitting. I would expect this is a known issue, as i was out of warranty.

[Jeff]

Hi emmamoat,

Sorry to hear about the issues you had with your Nest Thermostat. I'm happy to hear that you were able to get some help and a replacement from support. I wanted to check in to see if you had received your replacement and to make sure everything was working for you. If you have any issues, please let me know.

Thanks,

Jeff

[Jake]

Hey emmamoat,

I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Jake]

Hey emmamoat,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake