HOT WATER STOPPED WORKING

[PETERUKW]

My hot water has suddenly stopped working after about three years without a problem.

If I turn on the boost I hear a click and the moterised valve opens but the boiler and pump do not turn on.

The central heating still works fine.

Help

[Spinstorm]

Call a plumber - most issues have nothing to with Nest. It's more likely your boiler has a problem. 

[PETERUKW]

Your right, on checking it's the motorised valve not calling for heat, now as sorted

[Paul_R]

Hi there @PETERUKW! The symptoms that you described, indicated that the Nest system worked fine. I'm glad to hear that you managed to sort out the issue. @Spinstorm Hello to you too, and thanks for the input.

I apologize for the late response, but if there is anything else I can do for either of you, please leave a reply on the thread and I'll be glad to help.

[UanaC]

Hello there! Just checking in with you. Did you see my colleague's previous message?

[PETERUKW]

The fault was with the motorised valve not sending signal to pump and boiler, now sorted

[UanaC]

I'm so glad to hear that the issue was sorted out. Is there anything else me or my colleagues can help you with?

[AlexD]

Hi, just wanted to check in. Anything else I can perhaps try and assist with?