10-08-2021 12:23 PM
As with many of us,my heat link has died. It is 1 year and 9 months old. My problem is that I am from Croatia and here is no Google support for Nest, as far as I am familiar. Is there any possibility of help? Thanks in advance.
11-08-2021 08:19 AM
Hey @Didi,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
Regards,
Cristian
11-08-2021 11:12 AM
11-09-2021 02:28 AM
Hi @Didi. Thanks for getting back to me. I'd like to open a case for you. Can I send you an email to the address linked to your community profile?
11-09-2021 12:17 PM
Hi Cristian. Of course you can. I can't wait to solve this issue.
Thanks
11-10-2021 04:33 AM
I just sent you the email. I'm looking forward to your reply.
11-12-2021 04:41 AM
Hey there. Just checking in. Did you see my email?
11-12-2021 06:36 AM
Yes i have. I will let you know all the information when I get home
11-12-2021 06:45 AM
Sure thing. Take your time.
12-01-2021 03:53 AM
Hello again. I see that you've been in touch with our team and they're handling your case via emails. I'll close this thread for now. If anything comes up, feel free to open a new one.