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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4627 Views
  • 0 replies
  • 5 kudos

New heatlink

Due to a short circuit on the power grid, there was a peak voltage that caused the heatlink to fail. How and where can I get a new one?

Support Do Not Respond

Ordered a nest Thermostat 9 Nov 2023 direct from store.google.com.It will not connected wirelessly to the Heatlink.Support case opened 2 days ago, support wouldn't help as they were US specialist not UK. Advised I would be contacted within 24 hours.N...

Hot water not coming on

Hi from UK. We’ve got our Nest Learning Thermostat set up on schedule for heating and hot water. The heating works fine, but quite often our hot water isn’t on despite it being scheduled to beIs there a fix for this or is it a fault?Thanks!

mynochi by • Community Member
  • 759 Views
  • 29 replies
  • 0 kudos

Resolved! Can't set heating/cooling schedules from iphone

Used to be able to set and control heating and cooling schedules for my nest learning thermo from the app on my iphone. But the feature no longer works. When I launch the iphone app all I see is a screen with a home icon and the name I assigned to my...

Eagle1128 by • Community Member
  • 232 Views
  • 4 replies
  • 0 kudos

Resolved! Confusion about wire connections

I am trying to help a relative install a Google Nest Thermostat. It's brand new. But the compatibility guide isn't showing all my wire labels accurately. There are no thick wires, and no wire nuts. They are thin non-braided wires. The existing thermo...

JimS_61 by • Community Member
  • 289 Views
  • 4 replies
  • 0 kudos

Nest Learning Thermostat no existing room stat

I'm installing the Nest Learning Thermostat to cover heating and water in a single Y based system. There is no room stat the existing system relying on thermostatic radiator valves only. The existing wiring centre (where everything comes together) ha...

DaveG54 by • Community Member
  • 99 Views
  • 1 replies
  • 0 kudos

Heating system not responsive to temperature change

hi therei recently installed the google nest thermostat.While on the thermostat end it seems to be working fine, the heating system is not responding to the temperature change from the thermostat and it is constantly working on maximum.Any clues how ...

misterp by • Community Member
  • 94 Views
  • 1 replies
  • 0 kudos

Alternative to Nest Thermostat? There has to be better

Has anyone found an alternative, superior product to this Nest thermostat useless device? Between turning off most of the “advanced” features, to dealing with their customer no-service, I’m at the point of junking this thing and avoiding Google produ...

PMinGA by • Community Member
  • 243 Views
  • 2 replies
  • 0 kudos

Nest not Turning on to heat

Can anyone help my please. I just can't seem to get the hang of the settings to keep the house warm. We have had nest for 3yrs (had the link thing replaced already). This morning is -1 outside and the house is cold (not -1 cold but cold). I had to tu...

Jel8 by • Community Member
  • 305 Views
  • 5 replies
  • 0 kudos
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