Heat Link has died

[Didi]

As with many of us,my heat link has died. It is 1 year and 9 months old. My problem is that I am from Croatia and here is no Google support for Nest, as far as I am familiar. Is there any possibility of help? Thanks in advance.

[CristianC]

Hey @Didi,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

[Didi]

Dear ChristianC,

Thank you for your reply.

Here are answers to your questions:

It has been installed almost for 2 years

Issue didn't happen during the installation

Error on thermostat display is H71

We didn't have any power cuts recently

We haven't had any work done on your electrical or heating systems recently

i hope we will resolve this problem.

BR,

Dragana

[CristianC]

Hi @Didi. Thanks for getting back to me. I'd like to open a case for you. Can I send you an email to the address linked to your community profile?

[Didi]

Hi Cristian. Of course you can. I can't wait to solve this issue.

Thanks

[CristianC]

I just sent you the email. I'm looking forward to your reply. 

[CristianC]

Hey there. Just checking in. Did you see my email?

[Didi]

Yes i have. I will let you know all the information when I get home

[CristianC]

Sure thing. Take your time.

[CristianC]

Hello again. I see that you've been in touch with our team and they're handling your case via emails. I'll close this thread for now. If anything comes up, feel free to open a new one.