09-01-2022 01:07 PM - edited 09-01-2022 01:09 PM
My combi boiler heating flow temperature is reading a different temperature to my nest thermostat in the pro set up settings. Although I can alter the temperature on the thermostat this isn't reflected on the boiler. The boiler still remains at 80c. When I try and alter it on the boiler it still remains at 80c. Anyone know why this is? Thank you.
09-02-2022 05:38 AM
Hi there, @Shaymen.
Thanks for reaching out. Could you please send us a picture of the thermostat and the boiler readings so we can see the difference?
09-04-2022 06:47 AM
Hi, I wanted to check in. Do you need further assistance? If so, make sure to let me know.
09-05-2022 11:39 PM
Apologies for the late reply as I am on holiday! Therefore, unfortunately I can't take any photos. The heating flow temperature on the boiler is 80C and the heating flow temperature on the pro settings on the thermostat stat is set at 75C and is on open therm. Unfortunately altering the heating flow temperature dial on the boiler and nothing I do on the thermostat changes the heating flow temperature on the boiler. What pictures do I need to send from the thermostat? Thank you.
09-07-2022 11:19 PM
Understood. Thank you for the explanation. We'll wait for the picture of the thermostat and the boiler readings so we can see the difference.
09-12-2022 04:38 AM
09-12-2022 04:59 AM
My colleague is looking for pictures from the boiler itself, where you have the flow temperature and one from the thermostat display, where you see the temperature in the Pro settings.
09-12-2022 04:38 AM
Hi, I wanted to check in. Did you get the chance to take the pictures? No worries, no rush, keep us posted here.
09-15-2022 11:39 AM
Hi, I don't appear to have an option for attaching photos to this reply?! I only have an option for adding a url link.
09-16-2022 07:22 AM
Hi @Shaymen. In that case, I'll be sending you a private message using the email within your forum profile soon. Once you complete and submit the requested form sent to you on DM, please send a short reply on the public thread so I can search for it. Thanks again.
09-19-2022 06:41 AM
Hi, I wanted to check in. Did you receive the email from my colleague?
09-19-2022 11:01 AM
Hi @AlexD I have a plumber coming out this week to install a new connection for a washing machine and to service the boiler. He has fitted a few nest thermostats and also uses one in his own home. Therefore, he has said he would look at the issue and to check the set up of the thermostat. Thank you for your support so far.
09-20-2022 03:31 AM
That is great to hear. While they are there, if they need any assistance make sure you reach out to us over our live chat or phone line. You can use this link here to get all our contact options. My colleagues can do any troubleshooting steps live with them if needed, check with our senior colleagues and assist in any other way they can.
09-24-2022 01:23 AM
Hi there, do you still need help?
09-28-2022 05:18 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.