Heat goes on even though both Nest thermostats are off

[joeg679]

I have a downstairs Nest that controls downstairs heat and an upstairs thermostat that controls heat and cool.  These thermostats have been hooked up for over a year and functioning properly.  The past 2 days I noticed that the house was very hot.  I turned off both thermostats and the heat still goes on every few minutes.  I have a c wire and the heat is baseboard/gas.  I looked at the wires inside the furnace and nothing is touching each other and the thermostats are seated properly.  Any idea what is going on?  Thanks

[GabrielaG]

Hi joeg679,

Thanks for reaching out to the community. I am sorry to hear that your Nest Thermostat is not working as expected, turning on the heating even if they are off, but there's no need to worry; I'm happy to assist you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

• What type of Nest Thermostat do you have?
• What type of HVAC system do you have?
• Is the thermostat's display seated properly?
• Did you charge the thermostat with a USB cable?
• • Is there a wiring report or error message on your thermostat and/or app?
• Can you please send me a picture of the Nest Thermostat wiring?

Any additional details you can provide will be helpful.

Regards,

Gabriela

[joeg679]

Hello, it turns out that my valve wasn't working properly and it was stuck in the ON position, so it had nothing to do with the Nest thermostat.  I put a new valve in and it works now.  Thanks for the response. 

[GabrielaG]

Hi joeg679,

Thank you so much for keeping me updated. I appreciate your effort troubleshooting your Nest Thermostat and HVAC system. I'm glad to hear your Nest Thermostat is working now after you put in a new valve. 

Feel free to keep us posted if you have more questions.

Regards,

Gabriela