Heat link completely dead

[Pbowen]

Hi my heat link is completely dead. There is power going to it but no lights etc. 😕 

[george_t]

Hi @Pbowen. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

[AlexD]

Hi, I wanted to check in. Do you still need assistance? If so, make sure to check my colleagues message. 

[Pbowen]

I have spoken to helpdesk twice and they say they will send a new heat link. But once we finish the chat nobody keeps in touch. 

[AndaD]

@Pbowen

I'm really sorry to know this, but no worries — I'll have a look into for you. Is there any chance to provide me the case ID so I can check some details? Many thanks!

[Pbowen]

Case ID 9-0348000033405

[george_t]

Hi @Pbowen. I have checked your case and sent you an email with the next steps. Please read it and let me know if you have any questions.

[george_t]

Hi @Pbowen. Were you able to check the email I sent? Let me know if there is anything else I can help you with.

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.